Oracle Support Renewal – Intro

Are you tired of constantly battling with the Oracle Support Renewal team over the rising technical support costs? You’re not alone. Many Oracle customers need help with the inflexible support policies and high fees required by the tech giant, leading to frustration and difficulty in reducing support costs. The cost of support increases by approximately 4% each year, which has become a significant problem for many customers. In this article, we’ll explore the reasons behind the difficulty in reducing Oracle support fees and provide practical tips on how to lower your costs. Keep Oracle’s technical support policies from keeping you locked into expensive contracts – read on to learn how to take control of your support costs.

Short answers

What is Oracle CSI?

• The Customer Support Identifier (CSI) number is a unique identification number assigned to each user of an Oracle Cloud product that is used by Oracle Support to identify and help users with technical issues.

What are Oracle Matching Service Levels?

• The Oracle Matching Service Levels policy requires that the same service level be purchased for all licenses within a license set, and it applies to products within the same product family. This means that support cannot be terminated for a single product, and customers must either support all of their Oracle products or none of them.

What is Oracle repricing?

• Oracle repricing sets the prices for products, with the price of annual support typically being 22% of the net license fee and discounted based on volume. The price of future purchases is tied to a common CSI and allows for a discount to be locked in to avoid the need for renegotiation at each renewal. The price of Oracle Support increases by approximately 4% each year.

What is Oracle third-party support?

• Third-party providers often offer significantly lower prices for Oracle support compared to using internal resources and offer more freedom and control for companies to reduce their support costs, resulting in cost savings of up to 75%.

What is Oracle reinstatement fee: 

• It can be difficult to reduce Oracle support costs due to policies that make it difficult for companies to take a break from support or terminate unused software licenses. The Oracle Reinstatement Fee policy charges a 150% penalty fee and support for the time a support contract was not in place if a customer terminates an Oracle support contract and later wishes to return to Oracle support. It is also difficult to terminate support for unused software licenses due to a policy that recalculates support costs on the remaining licenses at the list price and any standard volume discount, resulting in no reduction in support costs.

Long answers: 

What is Oracle CSI?

The Customer Support Identifier (CSI) number is a unique identification number assigned to each user of an Oracle Cloud product. It is used by Oracle Support to identify and help users with technical issues and can be found in the “Support Identifiers” section of My Oracle Support. A CSI number is associated with a support contract, and you have a CSI for every Oracle software license purchase. 

What is Oracle Matching Service Levels Policy?

The Oracle Matching Service Levels policy requires that the same service level be purchased for all licenses within a license set. It is not true that support cannot be terminated for a single contract, as some Oracle sales representatives may claim. This policy only applies to products within the same product family, and therefore, it is not possible to terminate support for a single product. This rule also applies to Java SE subscriptions and all Oracle products, including databases, Weblogic, and applications such as Siebel, Primavera, and EBS, as well as Oracle RDS purchased from AWS. It is an “all or nothing” rule where you need to keep all your licenses within the same license set under Oracle support (or nothing).

What is Oracle repricing?

Oracle repricing is the process of setting prices for products. The price of annual support is typically 22% of the net license fee and is discounted based on volume. If you received a 60% discount on your original license purchase, you also received 60% on annual support. If you down the line decide to terminate licenses, your remaining support contract pricing will be recalculated to the list price. 

How to reduce your Oracle support fees.

1. Start with an Oracle licensing assessment; in our experience, you will find that 30% of your licenses are unused, and those can be targeted for termination and cost savings.
2. Perform an Oracle license optimization that will free up additional licenses to terminate.
3. Consider downgrading to standard edition or low-cost editions of Oracle software. 
4. Review third-party support; at worst, you will get a quotation from them, which you can then use to negotiate with Oracle.
5. Negotiation with Oracle is the option that will yield the lowest results; you can get a few % lower.

Our Oracle Support Reduction Service helps you lower your Oracle support costs by:

• Reviewing your current support contracts and used to identify potential savings opportunities
• Conducting a licensing assessment to ensure that you are only paying for the licenses you actually need and are using
• Providing guidance on license optimization to help you get the most value from your Oracle licenses
• Negotiating with Oracle on your behalf to secure more favorable pricing and terms
• Providing ongoing support to ensure that you continue to receive the best possible pricing from Oracle
• Providing guidance on how to optimize your usage of Oracle products to reduce your support costs

Our team of experts has a proven track record of successfully negotiating with Oracle to lower support costs for our clients.

Our service is designed to be flexible and can be tailored to your specific needs and budget. 

By using our service, you can save up to 50% on your Oracle support fees and free up your budget to invest in other areas of your business. 

With our service, you’ll have the peace of mind of knowing that you’re getting the best possible pricing from Oracle while also receiving ongoing support to ensure that your costs remain low.