Oracle Siebel

Oracle Siebel License Review: Compliance and Cost Control

How to Do an Oracle Siebel License Review

  • Gather Documentation: Collect licensing agreements, deployment inventory, and user access logs.
  • Form Review Team: Identify stakeholders and set objectives.
  • Inventory Management: Document all Siebel deployments and user responsibilities.
  • Usage Analysis: Compare actual usage against licensed capacities.
  • Compliance Check: Verify licensed access and identify unlicensed usage.
  • Cost Assessment: Evaluate financial impact and identify cost-saving opportunities.

Introduction To Siebel License Review

Introduction To Siebel License Review

Brief Introduction to Oracle Siebel CRM

Oracle Siebel CRM is a leading Customer Relationship Management (CRM) software that provides comprehensive solutions for managing customer interactions, streamlining sales and marketing processes, and enhancing customer service.

Originally developed by Siebel Systems and acquired by Oracle Corporation in 2006, Siebel CRM is known for its robust features and ability to handle complex business requirements across various industries.

Importance of License Management and Compliance

Effective license management and compliance are crucial for any Oracle Siebel CRM organization.

Proper management ensures that the organization maximizes its investment in CRM software while avoiding legal and financial risks associated with non-compliance. It helps optimize the use of licenses, ensuring that the organization only pays for what it needs and uses and stays within the boundaries of its licensing agreements.

Purpose of the Article

This article provides a comprehensive guide to conducting a Siebel license review. It will help organizations understand the various licensing models, assess their current license usage, identify potential compliance issues, and implement strategies to optimize their license management.

By following this guide, organizations can ensure they are fully compliant with Oracle’s licensing requirements and make informed decisions about their CRM investments.

Understanding Oracle Siebel Licensing

Understanding Oracle Siebel Licensing

Overview of Siebel Licensing Models

Oracle Siebel CRM offers several licensing models to meet organizations’ diverse needs. These models provide flexibility in how organizations can purchase and use Siebel CRM, ensuring they can find a solution that fits their specific requirements and budget.

The primary licensing models include Component Licensing, Custom Application Suite (CAS), and Enterprise Licensing.

Component Licensing

Definition: Component Licensing allows organizations to license individual Oracle products. This model is ideal for businesses that need specific CRM functionalities without a comprehensive suite of applications.


  • License-specific components based on business needs.
  • Pay only for the functionalities used, reducing overall costs.

Custom Application Suite (CAS) Licensing

Definition: CAS Licensing enables organizations to purchase a bundle of Siebel software products in one package. This model benefits businesses requiring multiple CRM functionalities but prefers a simplified, cost-effective licensing approach.


  • Bundle various Siebel applications into one suite.
  • Simplify license management by dealing with a single package.

Enterprise Licensing

Definition: Enterprise Licensing allows organizations to license Siebel CRM software for the entire organization without tracking individual user licenses. This model is particularly suitable for large enterprises with extensive CRM needs.


  • License Siebel CRM for the entire organization.
  • Remove the need to track individual user licenses, simplifying compliance and administration.

User-Based Licensing Metrics

User-Based Licensing Metrics

Oracle Siebel CRM also offers various user-based licensing metrics, allowing organizations to tailor their licensing based on the number and type of users. These metrics include Named User, Application User, Custom Suite User, and Concurrent User licenses.

Named User

Definition: A Named User license is assigned to a specific individual authorized to use the Siebel CRM software.


  • Ideal for organizations with a stable number of users.
  • Ensures dedicated access for each named user.

Application User

Definition: An Application User license allows an individual to use the Siebel CRM software installed on multiple servers.


  • Suitable for organizations with users who need flexible access across various servers.
  • Offers more flexibility compared to Named User licenses.

Custom Suite User

Definition: Custom Suite User licenses are designed for organizations that need access to a bundle of different Siebel applications within a defined suite.


  • Beneficial for businesses with complex environments requiring multiple CRM functionalities.
  • Provides integrated access to various applications.

Concurrent User

Definition: A Concurrent User license allows a specific number of users to access the Siebel CRM system simultaneously.


  • Cost-effective for environments where not all users need constant access.
  • Suitable for organizations with fluctuating user bases.

Hardware-Based Licensing Metrics

Hardware-Based Licensing Metrics

In addition to user-based metrics, Oracle Siebel CRM offers hardware-based licensing metrics based on the hardware infrastructure used to deploy the software. These metrics include Processor Licensing, Physical Server Licensing, and Computer Licensing.

Processor Licensing

Definition: Processor Licensing is based on the number of processors (CPUs) on which the Siebel CRM software is installed and running.


  • Ideal for environments requiring significant processing power.
  • Scales with the number of processors, providing a straightforward licensing model.

Physical Server Licensing

Definition: Physical Server Licensing is based on the number of physical servers on which the Siebel CRM software is installed.


  • Simplifies licensing by focusing on the server count rather than the processor count.
  • Suitable for organizations with diverse server setups.

Computer Licensing

Definition: Computer Licensing involves licensing the Siebel CRM software based on individual computers, including servers, desktops, or other computing devices.


  • Suitable for organizations with distributed environments.
  • May come with restrictions on the number of CPUs or the amount of data stored, impacting performance.

By understanding these various licensing models and metrics, organizations can better navigate the complexities of Oracle Siebel licensing and ensure they select the most appropriate and cost-effective options for their needs.

The Need for a License Review

The Need for a License Review

Ensuring Compliance with Oracle’s Licensing Agreements

Regular license reviews help ensure that your organization uses Oracle Siebel CRM according to the terms set out in your licensing agreements. This avoids any breaches that could lead to compliance issues.

Avoiding Financial Penalties and Legal Issues

Using software beyond your licenses can result in hefty fines and legal problems. A licensing review identifies any areas of non-compliance, allowing you to address them before they become costly.

Optimizing License Usage and Cost Efficiency

A license review helps you understand how your current licenses are being used. This allows you to identify underutilized licenses, avoid over-licensing, and make more cost-effective decisions about future licensing needs.

Addressing Changes in Business Operations and User Needs

As your business evolves, so do your software requirements. Regular reviews ensure that your licenses align with your current business operations and user needs, allowing you to adjust accordingly.

Preparing for a Siebel License Review

Preparing for a Siebel License Review

Gathering Necessary Documentation

Before you begin a license review, gather all relevant documents to clearly understand your current licensing status.

Current Licensing Agreements and Contracts:

  • Collect all contracts and agreements related to your Oracle Siebel licenses.
  • Ensure you have the latest versions and any amendments.

Inventory of Siebel Deployments and Configurations:

  • Document all instances of Siebel CRM in use within your organization.
  • Include details about configurations, versions, and deployment locations.

User Access Logs and Responsibilities:

  • Gather logs showing which users have access to Siebel CRM and their responsibilities.
  • This helps identify who is using what and ensures alignment with your licenses.

Identifying Stakeholders and Forming a Review Team

Identifying Stakeholders and Forming a Review Team

Involve key stakeholders from various departments to ensure a comprehensive review. This team typically includes:

  • IT Department: For technical insights and system details.
  • Compliance and Legal Teams: To ensure adherence to licensing terms and legal requirements.
  • Finance Department: To manage budget and cost considerations.
  • Department Heads: To understand user needs and usage patterns.

Setting Objectives and Scope for the License Review

Clearly define what you want to achieve with the license review. Common objectives include:

  • Ensuring compliance with licensing agreements.
  • Identifying and rectifying any areas of non-compliance.
  • Optimizing the number of licenses based on actual usage.
  • Preparing for future licensing needs based on business growth and changes.

Define the scope of the review to focus on relevant areas, such as specific departments, types of licenses, or particular functionalities within Siebel CRM. This focused approach helps manage the review process efficiently and effectively.

Conducting the License Review

Conducting the License Review

Step-by-Step Process

Inventory Management

Document All Instances of Siebel CRM Deployment:

  • Make a list of every place Siebel CRM is installed.
  • Include details like version numbers and server locations.

Record the Number of Users and Their Assigned Responsibilities:

  • List all users who have access to Siebel CRM.
  • Note what each user is authorized to do within the system.

Usage Analysis

Analyze Actual Usage Versus Licensed Capacities:

  • Look at how much each user and each deployment is being used.
  • Compare this to what your licenses allow.

Identify Over- or Under-Utilized Licenses:

  • Find licenses that are not being used fully (under-utilized).
  • Spot any cases where usage exceeds what’s licensed (over-utilized).

Compliance Check

Verify That All Accessed Functionalities Are Properly Licensed:

  • Check if your licenses cover the features and modules users access.
  • Ensure that no one is using parts of Siebel CRM. They shouldn’t be.

Check for Unauthorized Access and Unlicensed Usage:

  • Look for any signs of users accessing the system without proper authorization.
  • Identify any instances of the software being used without the necessary licenses.

Cost Assessment

Evaluate the Financial Impact of Current Licensing:

  • Calculate how much you’re currently spending on Siebel CRM licenses.
  • Determine if you’re getting good value for your money.

Identify Opportunities for Cost Savings:

  • Look for areas where you can reduce costs by adjusting licenses.
  • Consider consolidating under-utilized licenses or removing unnecessary ones.

Following these steps, you can conduct a thorough and practical license review for Oracle Siebel CRM, ensuring compliance, optimizing usage, and effectively managing costs.

Addressing Common Compliance Issues

Addressing Common Compliance Issues

Unlicensed Functionality Usage

Identifying and Mitigating Access to Unlicensed Modules:

  • Identify Access: Regularly review user activities and system logs to detect access to unlicensed modules.
  • Mitigate Access: Restrict access immediately if unlicensed usage is identified. Reconfigure user permissions to ensure compliance.
  • Educate Users: Train users on the importance of adhering to licensing agreements and the risks of accessing unlicensed functionalities.

Custom Views and Compliance Risks

Ensuring Custom Views Do Not Access Unlicensed Features:

  • Audit Custom Views: Regularly audit custom views to ensure they do not include features or modules that are not licensed.
  • Validate Configurations: Work with IT to validate that custom views are configured correctly and comply with licensing terms.
  • Update Documentation: Keep detailed records of all custom views and configurations to ensure they align with licensed capabilities.

External User Licensing Pitfalls

Properly Licensing External (Non-Employee) Users:

  • Identify External Users: Identify all external users (e.g., partners, contractors, customers) who access Siebel CRM.
  • Review Licensing Requirements: Ensure these external users are licensed appropriately according to your agreements with Oracle.
  • Monitor Usage: Continuously monitor the access and usage of external users to maintain compliance and adjust licenses as needed.

Optimization Strategies

Optimization Strategies

Aligning Licenses with Actual Usage

Adjusting License Allocations Based on User Needs:

  • Usage Analysis: Conduct regular usage analysis to understand how each license is utilized.
  • Reallocate Licenses: Adjust license allocations based on user needs, ensuring that licenses are neither under-utilized nor over-allocated.
  • Decommission Unused Licenses: Identify and deactivate any licenses that are no longer needed, optimizing cost efficiency.

Leveraging Different Licensing Models for Cost Efficiency

Exploring Flexible Licensing Options:

  • Mix and Match: Utilize a combination of licensing models (e.g., Named User, Application User, Concurrent User) to best fit your organization’s usage patterns.
  • Negotiate with Oracle: Discuss with Oracle representatives to explore potential discounts or more flexible licensing arrangements that can reduce costs.

Regular Audits and Monitoring

Implementing Routine License Reviews:

  • Scheduled Audits: Schedule regular audits (e.g., quarterly, annually) to review licensing compliance and optimize license usage.
  • Audit Checklist: Use a standardized checklist during each audit to ensure all aspects of licensing and usage are reviewed.

Using Automated Tools for Continuous Compliance Monitoring:

  • Select Tools: Choose automated tools to monitor real-time license usage and compliance.
  • Set Alerts: Configure alerts to notify administrators of potential compliance issues or unauthorized access.
  • Analyze Data: Use the data collected by these tools to proactively make informed decisions about license allocation and prevent compliance breaches.

By addressing common compliance issues and implementing these optimization strategies, organizations can ensure they remain compliant with Oracle’s licensing requirements, optimize their use of Siebel CRM, and achieve cost efficiency.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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