Oracle cloud

Oracle Support Rewards – Discounting on support fees

What are Oracle OCI Support Rewards?

  • Incentive Program: Rewards customers for using Oracle Cloud Infrastructure (OCI).
  • Eligibility: An active support contract for on-premise software and an OCI annual flex contract is required.
  • Savings: Earn 25% of every dollar spent on OCI towards reducing on-premise support fees.
  • Management: Customers must actively claim and apply rewards.
Table Of Contents
  1. Introduction
  2. What are Oracle Support Rewards?
  3. How Do You Use the Oracle Support Rewards Program?
  4. Review of Oracle Support Rewards Program
  5. How Do Oracle ULA Customers Benefit?
  6. Who is Not Eligible for OCI Support Rewards?
  7. Who Should Consider the Oracle Support Rewards Program?
  8. Analysis/Comment on Oracle Support Rewards
  9. Oracle Support Rewards FAQ

Introduction

Oracle Support Rewards is an innovative incentive program designed to help Oracle customers manage their support costs more effectively. By leveraging Oracle Cloud Infrastructure (OCI) services, customers can earn rewards that directly reduce their support fees for on-premise software. Understanding how to utilize this program can lead to significant cost savings and enhanced value from Oracle investments.

Overview of the Oracle Support Rewards Program

Overview of the Oracle Support Rewards Program

The Oracle Support Rewards Program allows customers with active on-premise technology contracts and OCI annual-flex contracts to earn credits based on their OCI spending. These credits can be applied to reduce support costs, making it a compelling proposition for organizations looking to optimize their IT budget.

Importance of Understanding and Leveraging Support Rewards

Grasping the nuances of the Oracle Support Rewards Program is crucial for IT professionals and decision-makers. Properly leveraging these rewards can lead to:

  • Significant Cost Reductions: Lowering the overall expenditure on Oracle support services.
  • Enhanced ROI: Maximizing the return on investment in Oracle technologies by reinvesting savings into other areas of IT infrastructure.
  • Strategic Planning: Enabling better financial planning and resource allocation within the organization.

What are Oracle Support Rewards?

What are Oracle Support Rewards?

The Oracle Support Rewards Program is an incentive initiative to encourage using Oracle Cloud Infrastructure (OCI) services.

Customers can offset their on-premise support fees by participating in the program with credits earned from OCI spending.

Explanation of the Oracle Support Rewards Program

The program works as follows:

  • Earn Rewards: For every dollar spent on OCI services, customers can earn rewards that reduce their on-premise support fees.
  • Rate of Rewards: Typically, customers can claim 25% of every dollar spent on OCI. For customers with Oracle Unlimited License Agreements (ULA), this rate can be as high as 33%.
  • Application of Rewards: These rewards can be applied to reduce invoices for technology support fees, offering direct financial benefits.

Eligibility Criteria for Participating in the Program

To be eligible for the Oracle Support Rewards Program, customers must meet specific criteria:

  • Active Support Contract: The customer must have an active support contract for on-premise Oracle software licenses.
  • OCI Annual-Flex Contract: The customer must have an annual-flex contract for OCI services.
  • Minimum Spend Requirement: Typically, customers need to spend at least $1,000 per month on OCI services to qualify for maximum discounts.

Understanding and participating in the Oracle Support Rewards Program can provide significant financial benefits and drive more strategic use of Oracle’s comprehensive cloud and on-premise solutions.

How Do You Use the Oracle Support Rewards Program?

How Do You Use the Oracle Support Rewards Program?

Using the Oracle Support Rewards Program involves a few straightforward steps that can lead to significant cost savings on your Oracle support fees. Here’s a step-by-step guide to help you navigate the process:

Step-by-Step Guide on Using the Oracle Support Rewards Program

Purchase Oracle Cloud Infrastructure (OCI) Services

Start by purchasing Oracle Cloud Infrastructure (OCI) services. This is the first and most crucial step, as your OCI spending directly translates into support rewards. To qualify, ensure you have an annual flex contract for OCI services.

Earn Oracle Support Rewards

With each purchase of OCI services, you earn Oracle Support Rewards. The standard rate is 25% of every dollar spent, but if you have an Oracle Unlimited License Agreement (ULA), you can earn up to 33%. These rewards accumulate over time based on your OCI usage.

Apply Credits to Open Invoices

Once you have earned rewards, you can apply these credits to open invoices for your technology support fees. This reduces the amount you must pay for support services, offering a direct financial benefit.

Track Your Discounts

Use the Oracle Cloud Console to track your discounts. This tool helps you monitor how much you save through the program and ensures you’re making the most of your earned rewards.

Redeem Your Rewards

Rewards can be redeemed up to 12 months after they are earned. This gives you ample time to apply your rewards to your support invoices, ensuring continuous cost savings.

Example of Earning and Redeeming Rewards

Suppose you spend $1,000,000 on OCI services over 12 months. You would earn $250,000 in Oracle Support Rewards (or $330,000 if you have a ULA). These rewards can be applied to your support invoices, reducing overall support costs by that amount.

Review of Oracle Support Rewards Program

Review of Oracle Support Rewards Program

The Oracle Support Rewards Program offers several advantages but has some limitations. Here’s a balanced review of its pros and cons:

Pros

Cost Savings

One of the most significant advantages of the Oracle Support Rewards Program is the potential for cost savings. By spending on OCI services, you can substantially reduce your Oracle support fees, making it a financially beneficial program for many organizations.

Flexibility in Rewards Usage

The program offers flexibility in how rewards are earned and applied. Organizations can accrue savings based on OCI usage, allowing them to adapt to varying cloud consumption patterns.

Incentive for Cloud Migration

For organizations considering a move to the cloud, the rewards program provides an additional incentive to migrate to OCI. This can help leverage Oracle’s cloud capabilities while enjoying cost savings.

Simplicity in Application

Once enrolled, accruing and applying rewards is relatively straightforward. Oracle calculates rewards based on monthly OCI consumption and automatically applies them to eligible support invoices.

Cons

Eligibility Restrictions

Not all Oracle services are eligible for the rewards program. For instance, Oracle SaaS services and certain types of Oracle application licenses and support do not qualify for savings. This may limit the program’s appeal to some customers.

Complexity for ULA Customers

The eligibility criteria for customers with an Oracle Unlimited License Agreement (ULA) that includes ULA2PaaS rights can be complex. Utilizing ULA2PaaS rights disqualifies them from the program unless they renegotiate their ULA, potentially complicating their licensing and support strategy.

Limited Regional Availability

The program is unavailable in all regions, such as China and the US Federal Public Sector, restricting access for organizations operating in these areas.

Pre-Tax Savings Only

The program applies savings to the pre-tax amount of support invoices, which may affect the total savings for organizations in regions with high tax rates.

How Do Oracle ULA Customers Benefit?

How Do Oracle ULA Customers Benefit?

Oracle ULA (Unlimited License Agreement) customers receive additional benefits through the Support Rewards Program. Here’s an explanation of how they benefit and an example of potential savings:

Explanation of the Benefits for Oracle Unlimited License Agreement (ULA) Customers

The reward rate for Oracle ULA customers is 33%. This increased rate can lead to substantial savings on support fees, making the program even more attractive for organizations with large OCI expenditures.

Detailed Example of Savings for ULA Customers

Consider a ULA customer who spends $100,000 on OCI services. Under the standard reward rate, they would earn $25,000 in rewards.

However, as a ULA customer, they would earn $33,000 in rewards. This amount can be applied to reduce their Oracle support fees, offering significant financial relief and making maintaining Oracle support contracts more manageable.

Understanding and leveraging the Oracle Support Rewards Program, especially for ULA customers, can lead to significant cost savings and optimized use of Oracle’s cloud and on-premise solutions.

Who is Not Eligible for OCI Support Rewards?

Who is Not Eligible for OCI Support Rewards?

The Oracle Support Rewards Program is designed to offer significant benefits to a wide range of Oracle customers, but some specific conditions and services do not qualify for the rewards. Understanding these exclusions is crucial for setting realistic expectations and ensuring compliance.

Conditions and Types of Oracle Services Not Eligible for the Rewards

Certain Oracle products and services do not qualify for the Oracle Support Rewards Program. Here are the main exclusions:

Oracle Application Licenses and Support

  • Exclusion: Oracle application licenses and associated support fees are not eligible for the Oracle Support Rewards Program.
  • Impact: Organizations using Oracle applications cannot use OCI spending to reduce their application support costs.

Oracle SaaS Services

  • Exclusion: Purchases of Oracle Software as a Service (SaaS) offerings do not qualify for the support rewards.
  • Impact: Customers investing in Oracle SaaS solutions cannot leverage the support rewards to reduce costs.

Oracle ULA with ULA2PaaS Rights

  • Exclusion: Customers with an Oracle Unlimited License Agreement (ULA) that includes ULA2PaaS rights are ineligible for the rewards program unless they renegotiate their ULA.
  • Impact: ULA customers using ULA2PaaS rights must choose between continuing to use those rights or participating in the support rewards program.

Pre-Tax Value Claims

  • Exclusion: The support savings are calculated on the pre-tax value of the services, meaning the rewards apply only to the pre-tax amount of invoices.
  • Impact: Organizations in regions with high tax rates may find their total savings lower than expected.

Who Should Consider the Oracle Support Rewards Program?

Who Should Consider the Oracle Support Rewards Program?

The Oracle Support Rewards Program is particularly beneficial for certain Oracle customers. Identifying these customers and understanding important considerations can help determine if the program fits your organization well.

Identifying Which Oracle Customers Will Benefit the Most

The Oracle Support Rewards Program is ideal for:

  • Technology Software License Holders: Organizations with active support contracts for Oracle technology software licenses can participate in the program to significantly reduce their support costs.
  • Cloud Adopters: Companies planning to migrate their workloads to Oracle Cloud Infrastructure (OCI) can benefit from the financial incentives provided by the support rewards.

Important Considerations for Potential Participants

Before enrolling in the Oracle Support Rewards Program, potential participants should consider the following:

Validity of the Program

  • Duration: Ensure the support rewards program is valid for several years to maximize benefits.
  • Contract Language: Ask Oracle to include specific language regarding the program’s validity to protect against future changes or discontinuation.

Managing the Program

  • Active Management Required: The rewards are not automatically applied. Customers must actively manage and submit the rewards to receive the savings.
  • Tracking and Redeeming: Use the Oracle Cloud Console to track earned rewards and ensure they are applied to support invoices before they expire.

By carefully considering these factors, organizations can determine whether the Oracle Support Rewards Program aligns with their financial and operational goals. Leveraging this program effectively can lead to substantial cost savings and a more strategic use of Oracle’s cloud and on-premise solutions.

Analysis/Comment on Oracle Support Rewards

Expert Analysis and Commentary on the Benefits and Limitations of the Program

The Oracle Support Rewards Program offers a strategic advantage for customers looking to optimize their cloud investments while reducing on-premise support costs.

Here’s a detailed analysis of the program’s benefits and limitations:

Benefits

  1. Cost Savings: One of the most significant benefits of the Oracle Support Rewards Program is the potential for substantial cost savings. By spending on Oracle Cloud Infrastructure (OCI), customers can earn rewards that directly reduce their support fees. This is particularly advantageous for organizations with large OCI expenditures.
  2. Flexibility: The program provides flexibility in how rewards are earned and applied. Customers can accrue savings based on their OCI usage patterns, which vary monthly. This flexibility allows for better financial planning and adaptability to changing business needs.
  3. Incentive for Cloud Migration: The rewards program is an additional incentive for organizations considering a move to the cloud to adopt OCI. This can help leverage Oracle’s robust cloud capabilities while enjoying financial benefits.
  4. Simplicity in Application: The process of earning and applying rewards is relatively straightforward. Oracle calculates the rewards based on monthly OCI consumption and automatically applies them to eligible support invoices, simplifying the management process for IT departments.

Limitations

  1. Eligibility Restrictions: Not all Oracle services are eligible for the rewards program. For instance, Oracle SaaS services, certain Oracle application licenses, and support fees do not qualify. This limitation may reduce the program’s appeal to some customers.
  2. Complexity for ULA Customers: The eligibility criteria for Oracle Unlimited License Agreement (ULA) customers, especially those with ULA2PaaS rights, can be complex. These customers must choose between continuing to use their ULA2PaaS rights or participating in the support rewards program, which may complicate their licensing strategy.
  3. Limited Regional Availability: The program is unavailable in all regions, such as China and the US Federal Public Sector. Organizations operating in these areas cannot benefit from the support rewards, limiting its global applicability.
  4. Pre-Tax Savings Only: The savings apply to the pre-tax amount of support invoices. This can affect the total savings, especially for organizations in regions with high tax rates.

Recommendations for Organizations Considering Enrollment

For organizations considering enrollment in the Oracle Support Rewards Program, here are some recommendations to maximize benefits:

  1. Assess Eligibility: Ensure your Oracle products and services are eligible for the support rewards. Review the exclusions to understand if the program aligns with your software portfolio.
  2. Monitor OCI Spending: Regularly track your OCI spending to maximize reward accrual. Use Oracle Cloud Console tools to monitor and manage your rewards effectively.
  3. Engage with Oracle: During contract negotiations, include clauses guaranteeing participation in the Support Rewards Program. This can safeguard your access to the program’s benefits and clarify long-term savings.
  4. Plan for Active Management: Allocate resources to actively manage and submit reward claims. This ensures that potential savings are not missed due to oversight.
  5. Consider Long-Term Stability: While the program offers immediate financial benefits, rely on it cautiously for long-term planning due to potential changes in Oracle’s policies. Include contingencies in your financial strategy to account for program modifications or discontinuation.

By following these recommendations, organizations can effectively leverage the Oracle Support Rewards Program to reduce costs, optimize cloud investments, and enhance their overall IT strategy.

Oracle Support Rewards FAQ

1. What is the Oracle Support Rewards Program?

The Oracle Support Rewards Program allows customers to earn credits from their OCI spending that can be applied to reduce on-premise support fees.

2. Who qualifies for the Oracle Support Rewards?

Customers with active support contracts for on-premise Oracle software licenses and an annual flex contract for OCI services.

3. How do I earn Oracle Support Rewards?

You earn rewards by spending on OCI services. You can earn a percentage in rewards for every dollar spent to reduce support fees.

4. What is the standard reward rate?

The standard reward rate is 25% of every dollar spent on OCI services. ULA customers can earn up to 33%.

5. How can I apply my earned rewards?

Rewards can be applied to open invoices for technology support fees, reducing your pay.

6. How do I track my earned rewards?

You can track your earned rewards using the Oracle Cloud Console, which provides detailed discounts and reward balance information.

7. What are the regional restrictions for the program?

The program is unavailable in certain regions, including China and the US Federal Public Sector.

8. Are Oracle SaaS services eligible for the rewards?

No, Oracle SaaS services are not eligible for the Support Rewards Program.

9. Can ULA customers use ULA2PaaS rights and the rewards program simultaneously?

ULA customers with ULA2PaaS rights must choose between using those rights or participating in the Support Rewards Program.

10. How long are earned rewards valid?

Earned rewards are valid for 12 months from the date of accrual. Unused rewards expire after this period.

11. Can rewards be used towards a tax on support invoices?

No, rewards apply only to the pre-tax amount of support invoices.

12. What happens if I don’t actively manage my rewards?

If you do not actively manage and apply your rewards, you may miss out on potential savings, as credits are not automatically applied.

13. How are rewards calculated and accrued?

Rewards are calculated monthly based on your OCI consumption and the specific accrual rate applicable to your account.

14. Is there a limit on how much I can accrue in rewards?

No, there is no cap on the amount you can accrue in the Oracle Support Rewards Program.

15. Where can I get more information about the program?

Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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