Oracle Support Rewards – Intro
The Oracle Support Rewards program provides benefits to customers who use Oracle’s on-premises software and Oracle Cloud Infrastructure (OCI) services. By using OCI, customers can earn Support Rewards to pay for updates and support for Oracle Technology Programs. However, this program is only available to certain customers:
- Customers using Oracle’s on-premises software and consuming OCI services
- Customers who sign annual-flex agreements and do not Pay as You Go
- Bring Your Own License (BYOL) services on the Universal Credits Model (UCM) rate card
To enroll, customers must request an eligible Cloud Universal Credits Ordering Document from their cloud sales representative and accept the terms of enrollment. Unlimited License Agreement (ULA) customers with ULA2PaaS are not eligible to enroll. Most OCI services are eligible for earning rewards, but consumption services and offerings from third parties (such as VMware, Microsoft, and Oracle Cloud Marketplace) are not. Oracle Cloud Applications, like Oracle Fusion Cloud ERP, are also not eligible for rewards.
The Oracle Support Rewards program is limited to reducing on-premises Oracle technology license support fees and cannot be used to reduce support fees for on-premises applications like Peoplesoft. Rewards must be applied to open invoices for technology support fees and are only valid for 12 months from the date they are earned. It is the customer’s responsibility to track and use their rewards in a timely manner, as any unused rewards will expire. Rewards can be earned for any workload running on Oracle Cloud Infrastructure (OCI), with the exception of BYOL services on the UCM rate card.
Customers can view their Support Rewards balance and usage in the Oracle Cloud Infrastructure (OCI) Console. Customers must also renew their Support Rewards annually
FAQ
Q: What is the Oracle Support Rewards program?
A: The Oracle Support Rewards program is a program that allows customers to earn credits towards their on-premises Oracle technology license support fees based on their monthly consumption of Oracle Cloud Infrastructure (OCI) services. These credits can be used to pay for updates and support for Oracle Technology Programs.
Q: Who is eligible to join the program?
A: The program is available to customers using Oracle’s on-premises software and consuming Oracle Cloud Infrastructure (OCI) services. Customers become eligible when they enter a new Universal Credits order and start using OCI services. Pay As You Go customers are currently not eligible. Customers must sign annual-flex agreements and not Pay as you go. Most OCI services are eligible for earning rewards, but consumption services and offerings that include third parties like VMware, Microsoft, and Oracle Cloud Marketplace are not. Oracle Cloud Applications, such as Oracle Fusion Cloud ERP, are not eligible for rewards.
Q: How do I enroll in the program?
A: To enroll in Oracle Support Rewards, request an eligible Cloud Universal Credits Ordering Document from your cloud sales representative, which will include the terms of enrollment. These terms will apply to all future orders for the subscription tenancy until the organization opts out.
Q: What are the limitations of the program?
A: The Oracle Support Rewards program is limited to reducing on-premises Oracle technology license support fees. It cannot be used to reduce support fees for on-premises applications, such as Peoplesoft. Rewards must be applied to open invoices for technology support fees and are only valid for 12 months from the date they are earned.
How our experts can help:
Our Oracle Support Rewards management service helps organizations effectively track and use their earned rewards. We offer the following services:
- Assessment of current Oracle Support Rewards balance and usage
- Recommendations on how to optimize the use of rewards
- Assistance with applying rewards to open invoices
- Ongoing monitoring of reward balance and notifications of upcoming expiration dates
- Support with renewing expired rewards
- Guidance on how to earn additional rewards through increased consumption of Oracle Cloud Infrastructure services
Our team of experienced Oracle licensing experts will work with you to ensure that you are making the most of your Oracle Support Rewards and avoiding any potential compliance issues. Contact us to learn more about how we can help your organization effectively manage and control its Oracle Support Rewards.