How Does Siebel Pricing Work?
- Component Licensing: Licenses individual products for specific users.
- Custom Application Suite (CAS) Licensing: Bundles multiple applications for defined users.
- Enterprise Licensing: Licenses entire organization without tracking individual users.
- User-Based Metrics: Includes Named User, Application User, Custom Suite User, and Concurrent User licenses.
- Hardware-Based Metrics: Includes Processor, Physical Server, and Computer licenses.
Siebel Pricing
Oracle Siebel CRM is a comprehensive customer relationship management solution that enhances sales, marketing, and customer service operations. Understanding its licensing structure and associated costs is essential for organizations aiming to implement Siebel CRM effectively.
Licensing Structure
Oracle Siebel CRM employs a modular licensing approach, allowing organizations to tailor the system to their needs. The licensing framework comprises base applications and optional industry-specific modules.
Base Applications
Every Siebel CRM deployment requires licensing of the Siebel CRM Base Application. This foundational component provides core CRM functionalities. The base application is licensed per Application User, meaning each user accessing the system must have a license.
Industry-Specific Modules
For organizations requiring specialized features, Oracle offers industry-specific modules that build upon the base application. These modules cater to sectors such as Communications, Financial Services, Life Sciences, Manufacturing, Distribution, and Public Sector. Licensing these modules necessitates the following:
- Siebel CRM Base Application: Licensed per Application User.
- Industry Base Option: An additional license per Application User for the chosen industry module.
If an industry-specific solution is selected, all users must be licensed for the Siebel CRM Base and the corresponding Industry Base Option.
Pricing Details
The following are the list prices for Siebel CRM licenses as of November 1, 2024:
- Siebel CRM Base Application: $3,750 per Application User.
- Industry Base Options: Each is priced at $400 per Application User. Available options include:
- Siebel Communications, Media and Energy CRM Base Option
- Siebel Financial Services CRM Base Option
- Siebel Life Sciences CRM Base Option
- Siebel Manufacturing CRM Base Option
- Siebel Distribution CRM Base Option
- Siebel Public Sector CRM Base Option
In addition to the initial license fees, Oracle charges an annual Software Update License & Support fee, typically 22% of the license price. For instance, the Siebel CRM Base Application has an annual support fee of $825 per Application User.
Licensing Metrics
Oracle Siebel CRM utilizes specific licensing metrics to define user access:
- Application User: An individual authorized to use the licensed application programs, regardless of whether they are actively using them at any given time.
It’s crucial for organizations to accurately assess their user base to determine the appropriate number of licenses required, ensuring compliance and cost-effectiveness.
Additional Considerations
Beyond the base and industry-specific modules, Oracle offers various add-on modules and tools to enhance Siebel CRM’s capabilities. These include:
- Siebel Tools: Priced at $20,000 per Application User, an annual support fee of $4,400.
- Siebel Test Automation Interfaces: Priced at $5,800 per Application User, an annual support fee of $1,276.
Organizations should evaluate these additional components based on their requirements and budget constraints.
Conclusion
Implementing Oracle Siebel CRM involves a structured licensing approach, starting with the mandatory Siebel CRM Base Application and potentially extending to industry-specific modules and additional tools. Understanding the licensing metrics, associated costs, and support fees is essential for organizations to plan effectively and ensure compliance with Oracle’s licensing agreements.
