Top Oracle Third-Party Support Providers in 2025
In 2025, Oracle’s third-party support will have transitioned from a niche tactic to a mainstream strategy for enterprise IT leaders.
As organizations seek relief from Oracle’s high support fees and rigid policies, independent support vendors have stepped up to fill the gap.
This guide explores the top Oracle third-party support providers in 2025 – Rimini Street, Spinnaker Support, and Support Revolution – comparing their strengths, differences, and ideal use cases. For guidance, review our overview of Oracle third-party support.
The goal is to help CIOs, CFOs, and procurement executives understand the landscape and make informed choices for their businesses.
Why Enterprises Look Beyond Oracle Support
For many enterprises, the status quo of Oracle’s official support has become unsustainable.
Cost is the number one driver: Oracle typically charges about 22% of the license price per year for support, often with annual increases.
By contrast, third-party support providers charge roughly half of that, delivering 50% or more in savings on maintenance fees. These savings can free up millions in IT budget to fund innovation or digital transformation initiatives.
Beyond cost, enterprises are frustrated by Oracle’s restrictions and lack of flexibility. Oracle ties support to forced upgrades – if you don’t upgrade to the latest versions or move to Oracle’s cloud, you risk losing full support. This pressures companies into expensive, disruptive projects just to stay supported.
Third-party support offers a way out: organizations can stay on stable, older Oracle versions as long as they want while still receiving support.
There’s no ticking clock or “end-of-support” deadline imposed by the vendor. You regain control of your IT roadmap, upgrading only when it aligns with business strategy, not vendor mandates.
Quality of service is another factor. Many IT teams report that Oracle’s support can be slow, impersonal, and heavily scripted. In contrast, the leading third-party providers offer personalized, high-touch service. Issues are handled by seasoned Oracle experts (often former Oracle engineers) who know your systems.
There are no multi-tier call centers to navigate – you get direct access to a primary support engineer who takes ownership of your case. For critical issues, response times measured in minutes (not days) are the norm.
This level of attentive support is a game-changer for maintaining the smooth operation of mission-critical systems.
Finally, by moving off Oracle support, companies avoid the “bundle and restrict” tactics Oracle uses. Oracle’s contracts often force you to keep paying support on all your licenses (“Matching Service Levels” policy) or face repricing penalties.
Third-party support allows you to decouple – you choose which Oracle products to support independently, without punitive clauses. In short, enterprises look beyond Oracle support to reduce costs, avoid forced upgrades, and achieve a more customer-centric support experience.
Ensure to read How to Transition from Oracle Support to a Third-Party Provider.
The 2025 Third-Party Support Landscape
As of 2025, third-party support for Oracle is a mature market with a growing track record. What was once considered an unconventional approach is now employed by thousands of organizations worldwide, including Fortune 500 companies and government agencies.
The marketplace has gained credibility and stability, as the top providers have been in business for over a decade, proving they can reliably support Oracle databases, ERP applications (such as E-Business Suite, PeopleSoft, and JD Edwards), middleware, and more – all outside of Oracle’s umbrella.
Oracle, for its part, continues to sow FUD (fear, uncertainty, and doubt) about third-party support. Executives evaluating independent support will likely hear Oracle claim things like, “You’ll be at legal risk” or “You won’t get security updates.”
By 2025, these claims ring hollow. Court rulings have established that third-party support is legal as long as providers follow certain guidelines (which the leading vendors do meticulously). Security and regulatory updates are handled by third-party firms, often just as effectively, and many clients argue that they are even more effective than Oracle’s standard updates.
In reality, thousands of Oracle customers have been running for years on third-party support without compliance issues or security disasters. Oracle’s warnings largely serve to protect its revenue stream.
Savvy CIOs and CFOs are increasingly skeptical of Oracle’s scare tactics, focusing instead on the tangible benefits and the proven success stories in this space.
In the current landscape, three firms stand at the forefront of Oracle third-party support:
- Rimini Street – the global market leader and pioneer of third-party enterprise software support.
- Spinnaker Support – a strong competitor known for technical depth and tailored support of complex, multi-vendor environments.
- Support Revolution – a niche provider focused on Oracle and SAP support, particularly suited for smaller or less complex Oracle estates.
Each of these providers offers the core value proposition of independent support (cost savings, extended support on your terms, and personalized service). Still, they differ in scale, service model, and target clientele.
Let’s examine each in turn.
Rimini Street — The Global Market Leader
Rimini Street is the flagship name in third-party support and by far the largest provider in this market. Founded in 2005, Rimini Street essentially created the Oracle third-party support category and has set the benchmark for others to follow.
By 2025, the company will support virtually all Oracle products – from databases and middleware to every major Oracle application (EBS, PeopleSoft, JD Edwards, Siebel, Hyperion, and more).
It has also expanded to support other enterprise software (SAP, and even Salesforce and others), but Oracle support remains its bread-and-butter.
Strengths:
Scale and experience are where Rimini Street truly shines. The firm has thousands of clients worldwide (over 3,000 by recent counts), including many global Fortune 500 enterprises and public sector organizations.
This global reach means Rimini has 24/7 follow-the-sun support coverage across the Americas, EMEA, and APAC. If your company operates in multiple regions, Rimini Street is equipped to provide consistent support across time zones and languages.
Rimini’s service model assigns each customer a Primary Support Engineer (PSE) who is a senior Oracle expert. That engineer (backed by a team) directly handles your issues from start to finish. Customers avoid the frustrating escalation layers of vendor support.
Rimini’s engineers, on average, have 15+ years of Oracle experience, allowing them to often resolve complex problems more quickly than Oracle’s support team.
The company also delivers tax, legal, and regulatory updates (for example, payroll tax tables for PeopleSoft, or VAT changes for Oracle EBS) to ensure customers remain compliant with local laws – all included in the standard support fee.
Following some highly publicized legal battles with Oracle in the past, Rimini Street has refined its processes to operate entirely within Oracle’s license rules. This means clients can utilize Rimini’s support without fear of being caught in the crossfire.
Rimini often assists customers with license compliance and audit defense as part of its service, adding a layer of risk mitigation.
The proven track record – spanning two decades in business, stable operations, and numerous referenceable big-name clients – makes Rimini Street the safest choice for enterprises seeking a tried-and-true provider. In the eyes of many CIOs, “nobody got fired for choosing Rimini Street,” given its reputation.
Ideal for: Large enterprises with global, complex Oracle estates that demand reliable support. If you have a broad mix of Oracle products across multiple geographies, Rimini’s breadth and global infrastructure are hard to beat.
It’s also ideal if you require a very structured, robust support engagement – for example, if you expect to log a high volume of tickets or need support in various languages.
Companies that are particularly risk-averse or scrutinized (like those in regulated industries or the public sector) often favor Rimini for its longevity and legal rigor. In short, Rimini Street is the go-to provider when you want the market leader with the most comprehensive capabilities.
Make sure you read Oracle E-Business Suite Third-Party Support.
Spinnaker Support — Strong for Complex Estates
Spinnaker Support has emerged as a strong alternative to Rimini Street, especially for organizations with complex or multi-vendor IT environments.
Founded in 2008, Spinnaker Support built its reputation initially in the Oracle and SAP support domain, and in recent years has broadened services to other software (for example, they now support VMware products as well).
Although smaller in overall size than Rimini, Spinnaker is highly respected for its technical excellence and customer-centric flexibility.
Strengths:
Spinnaker’s key differentiator is its hands-on, tailored approach to support. Like Rimini, Spinnaker assigns dedicated senior engineers to each client and boasts very fast response times (often within minutes for critical issues).
Where Spinnaker often stands out is in its flexibility and the range of support services it offers. The company is willing to craft support contracts to fit unusual needs, and it goes beyond break-fix support by offering managed services and consulting around the edges of Oracle systems.
For example, Spinnaker can assist with cloud migration strategies while still supporting your on-premise Oracle apps, or provide advisory services on how to optimize legacy systems. This is valuable for enterprises navigating hybrid environments.
Another area in which Spinnaker excels is multi-vendor expertise. Many large enterprises don’t just run Oracle – they also run SAP ERP, VMware infrastructure, Salesforce CRM, and more. Spinnaker is capable of supporting all those under one roof.
In a scenario where your Oracle applications integrate with SAP or other systems, Spinnaker’s team can be a one-stop shop to troubleshoot issues across the stack. This holistic view can be a big advantage if you have a heavily customized Oracle environment or a mixture of software platforms (e.g., Oracle Database with a non-Oracle application on top). Clients often praise Spinnaker’s engineers for their deep technical depth and ability to resolve complex interoperability problems.
Spinnaker also positions itself as a low-risk and flexible option. The company has had no major legal entanglements with Oracle – it carefully avoids the practices that got others in trouble. It even provides license compliance guidance and support during Oracle audits. Contractually, Spinnaker is often willing to offer shorter-term commitments or personalized terms that align with a customer’s IT roadmap. For instance, if you plan to decommission a specific system in two years, Spinnaker might be more likely to build that into a flexible contract than a larger provider could.
Ideal for:
Enterprises with complex Oracle landscapes or mixed vendor environments. If your organization has numerous customizations or runs Oracle software alongside SAP, IBM, VMware, and other systems, Spinnaker’s broad expertise is a significant asset.
Big companies that desire a more boutique, partnership-style engagement (versus being one of thousands of customers at a giant provider) may prefer Spinnaker.
Additionally, if you are looking for not just support but also strategic help modernizing or migrating parts of your estate, Spinnaker’s combined support-plus-consulting model could be a fit. In summary, Spinnaker Support is a top choice for those seeking high-touch service and technical versatility, particularly in complex IT environments.
Support Revolution — Niche for Smaller Estates
Support Revolution is a UK-headquartered third-party support provider (founded in 2012) that focuses on Oracle and SAP support services.
While smaller in scale than Rimini Street and Spinnaker, Support Revolution has carved out a niche serving organizations with smaller or simpler Oracle estates. The company emphasizes cost-effectiveness and personalized attention, positioning itself as a viable alternative, particularly for clients in the UK, EMEA, and those who do not require a large global footprint.
Strengths:
Support Revolution’s primary appeal lies in its cost-effective service for essentials. Like its competitors, it promises around 50% savings on Oracle support bills, and often touts even higher savings for certain products or when factoring in avoided upgrade costs. For a smaller business or a public-sector body with a tight budget, these savings are very attractive.
Support Revolution, being a leaner outfit, often provides a very responsive, friendly service experience. Clients are assigned account managers and can often speak with the same small team of engineers regularly, which fosters familiarity with the client’s environment. This can result in a more intimate support relationship for those who don’t want to feel like a “ticket number” at a big vendor.
One notable point is that Support Revolution has roots as an Oracle/SAP partner before shifting to third-party support, so they highlight their insider expertise with Oracle systems. They also provide guaranteed response and resolution times in their contracts, which adds assurance of service quality.
Importantly, Support Revolution has managed to avoid any legal disputes with Oracle – a point they emphasize as “litigation-free”, implying that their methods of providing support have never been challenged in court. This can give peace of mind to risk-conscious customers, although legal risk is now low across all top providers.
Limitations:
The flip side of Support Revolution’s smaller size is scale and breadth. They operate globally (with clients in various countries), but they don’t have the massive worldwide team that Rimini Street boasts. Suppose you require true “follow the sun” 24/7 support in remote regions or support in multiple languages.
In that case, you’ll want to assess whether Support Revolution can meet those needs with their current resources. Their service catalog, while covering the main Oracle and SAP applications, may not extend to as many niche products or cross-technology services as the larger players. For instance, if you require support for a very specialized Oracle module or a third-party integration, ensure Support Revolution has experience with it.
In general, Support Revolution is best suited for Oracle environments that are relatively self-contained and not extremely large – think a mid-market company running an Oracle ERP suite and database, who primarily needs reliable support and updates for that stack.
Ideal for: Small to mid-sized enterprises or public organizations with straightforward Oracle deployments. If your Oracle footprint is modest (for example, one or two key Oracle applications) and you don’t require extensive global coverage, Support Revolution can be a highly cost-effective choice. It’s also a good fit for any organization that prioritizes a close, accountable support relationship – some customers simply prefer being a bigger fish in a smaller pond.
Those based in the UK or Europe who want a provider with a local presence often consider Support Revolution. Overall, if your needs are relatively focused and you want the benefits of third-party support at a perhaps even lower price point, Support Revolution is worth considering.
How to Evaluate the Right Provider for Your Organization
Choosing the right third-party support provider comes down to aligning with your organization’s specific needs and priorities.
Here are key factors and how they might steer you toward Rimini Street, Spinnaker Support, or Support Revolution:
- Size and Complexity of Your Oracle Estate: Take inventory of the number of Oracle systems you run, their global distribution, and their level of criticality or customization. A large, diverse, mission-critical Oracle portfolio tips the scale toward a provider with proven scale and expertise – Rimini Street is often the first choice here, with Spinnaker as a close alternative, given their track records with big enterprises. If you run a smaller, contained environment, you have the luxury of considering all three; Support Revolution might meet your needs just fine if complexity is low.
- Multi-Vendor Support Needs: Are you looking to consolidate support for not only Oracle software, but also other enterprise systems? If you want one provider to cover Oracle, plus systems such as SAP, VMware, or others, evaluate the breadth of coverage. Rimini Street supports many vendors (Oracle, SAP, Salesforce, etc.), and Spinnaker supports Oracle, SAP, Salesforce, VMware, and more through managed services. Support Revolution focuses on Oracle and SAP. If you aim to have an integrated support partner across multiple platforms, Spinnaker’s multi-vendor strength or Rimini’s broad portfolio may be more suitable.
- Global Presence and Industry Requirements: Consider your geographic and industry demands. Do you operate 24/7 across continents? Ensure the provider has global support centers and staff to cover your time zones. Rimini Street has the largest global network, whereas Spinnaker and Support Revolution have a more regional focus (Spinnaker is U.S.-based with international offices, and Support Revolution is U.K.-based with a growing global client base). Also, consider any regulatory or industry-specific needs – for instance, government or defense clients may prefer a provider with relevant security clearances or references in the public sector (Rimini has several government clients, which might be reassuring in this scenario).
- Service Model and Cultural Fit: Each provider has a slightly different style. Rimini Street operates with a highly structured model (PSEs, formal escalation paths, etc.), akin to that of a large enterprise. Spinnaker, while also professional, might feel more partner-like and flexible, willing to adapt processes to meet your needs. Support Revolution, being smaller, can often provide a very personalized touch and potentially more flexible pricing or terms for smaller engagements. Think about whether you prefer the stability of a big player or the agility of a smaller firm – and ask for references to hear how each provider performs in practice.
- Risk Tolerance and Vendor Relationship: All third-party support decisions involve stepping away from Oracle’s direct support, which can be politically sensitive internally (and Oracle’s sales reps won’t be happy). If your organization is risk-averse or involved in other negotiations with Oracle, choosing the most established player (Rimini Street) may make stakeholders more comfortable, as it’s the well-established market leader. Suppose you have a good handle on your Oracle licensing and are confident managing that relationship independently. In that case, any of these providers can work – just ensure your licenses are compliant before you switch (a common best practice is to resolve any audit issues while still on Oracle support). Also, verify the provider’s legal assurances: Rimini and Spinnaker will both indemnify or support you in case of Oracle litigation related to support; Support Revolution prides itself on a litigation-free history. Understanding those assurances can help alleviate any legal concerns raised by your counsel.
- Cost and Contract Flexibility: All third-party providers will save you money versus Oracle – but examine the nuances. Request detailed quotes and ask how they handle annual fee increases (most keep them flat or very low, which is good). Also, ask about contract flexibility: Can you drop certain products if you no longer use them? Can you scale up if you acquire another company? Spinnaker and Support Revolution often tout flexibility here, but Rimini can also negotiate terms for large deals. Ensure that whichever vendor you pick, the contract won’t be as rigid as Oracle’s was. The goal is to increase your flexibility, so avoid simply trading one form of lock-in for another.
In short, match the provider to your IT footprint, support requirements, and strategic direction. It often helps to run a formal RFP or, at the very least, have in-depth discussions with each vendor about how they would handle your systems.
Each of the top providers will gladly do an assessment of your environment and propose a support plan – use those interactions to gauge their expertise and responsiveness.
Conclusion — Match Provider to Your Needs, Favor Proven Scale
By 2025, third-party support for Oracle is a proven strategy to cut costs and improve service, but the choice of provider makes all the difference.
Rimini Street, Spinnaker Support, and Support Revolution represent the top echelon of this industry, each with its flavor:
- Rimini Street is the leading choice for most large enterprises, offering unmatched scale, a long track record, and confidence that comes from being the market leader. If you want a “safe bet” with global reach and comprehensive support capabilities, Rimini Street is the frontrunner.
- Spinnaker Support is a strong contender, particularly well-suited for complex IT landscapes where a nimble, technically adept partner can shine. Spinnaker’s ability to support multi-vendor environments and work closely with your team makes it an ideal choice for organizations seeking a high-touch, strategic support provider.
- Support Revolution fills a niche for smaller or budget-conscious Oracle customers, delivering the core benefits of third-party support at a compelling price point. For organizations that don’t require the vast scale of Rimini or Spinnaker, Support Revolution offers a focused solution and a personal touch.
Ultimately, the “best” Oracle third-party support provider in 2025 depends on your situation. Enterprises should weigh their scope, complexity, and risk profile against the strengths of each vendor.
In many cases, Rimini Street’s proven scale tips the balance in favor of large, global businesses. However, Spinnaker Support has won praise from companies that need flexibility and deep technical engagement, and Support Revolution has its fans among those with simpler setups.
The good news is that all these providers have enabled organizations to break free from Oracle’s one-size-fits-all support model. Whichever you choose, you stand to gain significant cost savings, extended support life for your systems, and a support experience tailored to your needs. As an independent Oracle licensing strategist, my advice to executives is: do your due diligence, but don’t be deterred by Oracle’s fear tactics.
The third-party support market is mature and robust in 2025. With a clear understanding of your requirements, you can confidently select the provider that aligns best with your enterprise – and redirect valuable resources from maintenance back into innovation and growth. Your Oracle support strategy is now truly in your own hands.
Read about our Oracle support switch advisory service.
